ccm.humhealth.com

HOW IT WORKS FOR YOUR PRACTICE

How HumHealth delivers CCM software to your practice

Our goal is a delightful onboarding experience, so your team and your patients can start realizing the benefits of a chronic care program quickly — not months from now.

Identify & enroll eligible patients

We help identify patients with two or more chronic conditions from your existing patient list, and capture enrollment consent digitally with e-signature.

Configure care plans & questionnaires

We help set up disease-specific questionnaires and personalized care plan templates matched to your patient panel's most common chronic conditions.

Train your care team

Your clinicians and care coordinators are onboarded onto time tracking, secure messaging, video calls, and the CCM status dashboard.

Go live with Medicare-ready billing

Once patients are enrolled, HumHealth automatically tracks time against the optimal CPT code and generates billing reports at month-end.

WHY HUMHEALTH

A best-in-class CCM platform, built for how practices actually run it

HumHealth helps healthcare organizations streamline patient enrollment, care coordination, clinical documentation, automated time tracking, and Medicare billing — all inside one HIPAA-compliant platform.

Care plans built for each patient

Comprehensive, personalized care plans with disease-specific questionnaires for common chronic conditions — configurable at the facility or patient level.

Time tracked, coded correctly

Physician and clinician time is tracked separately and mapped to the optimal CPT code automatically, so nothing gets billed incorrectly at month-end.

Connected to how you already work

Two-way text messaging, video calls, VOIP integration, HIPAA-compliant fax, and Continuity of Care Document (CCD) upload with EMR integration.

Patients see their care plan on mobile

Patients get 24/7 access to their own care plan from the HumHealth mobile app — goals, tasks, and progress, always up to date.

E-signature for consent

Capture CCM enrollment consent digitally with e-signature, so enrollment doesn't stall on paperwork.

Virtual alerts for your care team

Care coordinators get virtual alerts the moment something needs attention — an overdue check-in, a flagged item, or time nearing its billing threshold.

Step 1 - Identify eligible chronic patients

HOW IT WORKS

The HumHealth CCM workflow

From identifying eligible patients to timely reimbursement — six steps, one system.

Identify eligible chronic patients

Clinicians identify eligible patients with chronic diseases using their patient list inside HumHealth.

Enroll the patient

Once a patient with two or more chronic conditions is identified, the clinician enrolls them and captures consent.

Define a care plan

Based on the patient's health records, the clinician formulates a suitable, personalized care plan.

Monthly CCM

The clinician has a monthly follow-up call with the patient to deliver the CCM service.

Track time

During each non-face-to-face interaction, clinician time is automatically tracked against the correct CPT code.

Timely reimbursement

HumHealth generates Medicare-ready billing reports at month-end, so reimbursement isn't held up by manual documentation.

MOBILE APP FEATURES

Care that doesn't stop when the call ends

Patients and physicians both get an app built around the care plan — accessible anytime, between visits.

24/7 care plan access

Patients can view their care plan anytime.

Symptom recording

Patients log symptoms directly in the app.

OTC medication tracking

Track over-the-counter medications alongside prescriptions.

Physical activity tracking

Patients log activity relevant to their care plan.

Calorie tracker

Built-in nutrition tracking for relevant conditions.

HumHealth patient mobile app — Care Plan screen

BILLING

CCM CPT codes and average reimbursement

Covering both complex and non-complex chronic care for hospitals, private practices, Rural Health Clinics (RHC), and Federally Qualified Health Centers (FQHC).

CPT code	What it covers	Duration	Avg. reimbursement
CORE 99490	CCM services provided by clinical staff and directed by a physician or other qualified health care professional (non-complex)	20 minutes	$66
ADD-ON 99439	Add-on code — first increment (non-complex CCM)	20 minutes	$50
PHYSICIAN 99491	CCM services provided personally by a physician or other qualified health care professional	30 minutes	$89
ADD-ON 99437	Add-on code for CCM services provided personally by a physician or other qualified health care professional	30 minutes	$63
COMPLEX 99487	Complex CCM services provided by clinical staff and directed by a physician or other qualified health care professional	60 minutes	$144
ADD-ON 99489	Add-on code for complex CCM service	30 minutes	$78

*Reimbursement rates are based on a national average and may vary by location. Check the Physician Fee Schedule for the latest information.

[Practice / Specialty]

PLACEHOLDER — pending real quote

HOW IT COMPARES

How is HumHealth different from running CCM another way?

HumHealth gives your practice a platform you control — automated enrollment, personalized care plans, time tracking, and billing in one place.

Capability	HumHealth Software you control	In-house / manual Your staff, your spreadsheets	Managed service Outsourced care team
Personalized care plansDisease-specific, configurable per patient	Yes	Build your own	Vendor templates
Automatic time trackingPhysician & clinician time tracked separately	Yes	Spreadsheets	Vendor-tracked
Optimal CPT coding99490 / 99491 / 99487 and related add-ons	Yes	Manual	Vendor-billed
Two-way patient texting, video & faxBuilt into the platform	Yes	Separate tools	Varies
EMR integration & CCD uploadContinuity of Care Document sync	Yes	Manual entry	Varies
Practice keeps the patient relationshipYour own care team makes the calls	Yes	Yes	Outsourced calls
HIPAA compliantSecure, encrypted platform	Yes	Varies	Varies

FAQ

Chronic Care Management FAQs

Chronic Care Management software helps healthcare providers manage Medicare patients with two or more chronic conditions. It automates time tracking for billable CCM activities, centralizes care plan creation, and enables non-face-to-face communication between clinicians and patients.

At month-end, HumHealth generates Medicare billing reports for CPT codes 99490, 99491, and 99487, helping practices receive reimbursement without manual documentation.

Yes. HumHealth is built as a secure, HIPAA-compliant platform for managing sensitive patient health information across your entire CCM program.

Patients needing moderate-to-high complexity medical decision-making are billed under complex CCM (CPT 99487), covering the first 60 minutes of clinical staff time per month, with 99489 available as an add-on for each additional 30 minutes.

HumHealth tracks physician and clinician time separately and applies the optimal CPT code for billing based on who performed the service and for how long.

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Run your entire CCM program in one HIPAA-compliant platform

Request a demo

How HumHealth delivers CCM software to your practice

Identify & enroll eligible patients

Configure care plans & questionnaires

Train your care team

Go live with Medicare-ready billing

A best-in-class CCM platform, built for how practices actually run it

Care plans built for each patient

Time tracked, coded correctly

Connected to how you already work

Patients see their care plan on mobile

E-signature for consent

Virtual alerts for your care team

The HumHealth CCM workflow

Identify eligible chronic patients

Enroll the patient

Define a care plan

Monthly CCM

Track time

Timely reimbursement

Care that doesn't stop when the call ends

24/7 care plan access

Symptom recording

OTC medication tracking

Physical activity tracking

Calorie tracker

CCM CPT codes and average reimbursement

What our clients say about HumHealth CCM

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How is HumHealth different from running CCM another way?

Chronic Care Management FAQs

Request a Demo

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